Guarantee, complaints, and returns

Cooling-off period

You have the right to cancel your order up to 30 days after receipt without any notice. After cancellation, you have another 30 days to return the product. You will receive the full order amount including shipping costs. You will be responsible for the return shipping costs to the webshop. These costs amount to approximately € 3.95 – € 6.95 each package via regular mail (in the mailbox; within the Netherlands). Consult your post office (website) for the exact rates.

Money back guarantee

If the product does not meet your expectations, or when you are not pleased, we always strive to satisfy you. Always reach out if you feel that the product does not resonate, or if you doubt that it actually works. Sometimes, it’s just a matter of giving you extra support in the usage process. You may also want to reread the accompanying instructions. If that does not help, we will take the product back and send you a replacement.

We maintain money back guarantee. This way, you can try our product and see if it works for you. Should the delivered product not meet the specifications stated on our website, you have the right to cancel the order up to 30 days after receipt. After the cancellation, you have another 30 days to return the product. By mutual agreement, we will send a replacement, or we will reimburse you, including shipping.

Every day, we strive to be there for our customers. You can always rely on our philosophy of valuing customer service very highly. By offering excellent service and quality products, we can meet your expectations. If an order or communication does not go so smoothly, we hope that you inform us about this. We are happy to help with any problem you may have. This way, we are convinced that you will be a return client and that you will share your positive experiences with family, friends, and colleagues. We value our customers highly and are aware that we only add value if we make you happy.

Cancellation and/or product returns

If you want to cancel an order, you have the right to do so within 30 days upon receipt. Subsequently, you have another 30 days to return the product *. The procedure is as follows:

  • Download the ‘Annulment Form’ form (PDF file). Print the form and fill it out completely.
  • Pack the product with all delivered accessories, the original packaging, and the fully completed and signed Annulment Form. You can also choose to e-mail the fully completed and signed Annulment Form to: service@cannabisolie.com.
  • Clearly, state the return address (mentioned below) on the outside.
  • Offer your package to the postal service of your choice. The return costs of approximately € 6.95 each package, depending on the chosen postal company, are your responsibility.
  • Within 14 days, we will refund the amount due for the returned products. We kindly request you to return the product with care. Upon receipt, we will assess the state of the received product and the packaging. We are compelled to deduct any costs due to damaged products and/or packaging.

Return address:
Cannabisolie.com
Elzentlaan 111
5611LK, Eindhoven
The Netherlands

*Cannabisolie.com only accepts products that are in the original state and returned with the original packaging.

Exchange a product?

Would you like to exchange a product? No problem at all. Please contact our customer service at your convenience.

Complaints

In some cases, we cannot meet your expectations 100% when things don’t go as planned. We recommend that you first file a complaint with us by sending an email to service@cannabisolie.com. If this does not lead to a satisfactory solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.

As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.

Thank you for your trust!

Team Cannabisolie.com